Privacy policy

Welcome to Ziviya. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit Ziviya. shop or purchase from our store.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through our payment providers)
Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referral source
Cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations
Respond to customer inquiries
Send promotional emails (only if you choose to receive them)

Cookies

Our website uses cookies to:

Keep your shopping cart active
Remember your preferences
Improve website performance
Analyze visitor behavior
Enhance your shopping experience

You can manage or disable cookies through your browser settings.

Payment Security

Payments are processed through secure third-party payment providers. We do not store or have access to your complete payment card information.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Fraud prevention services
Analytics providers
Legal authorities when required by law

These providers only receive the information necessary to perform their services.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer service
Meet legal and accounting requirements
Resolve disputes
Enforce our policies

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict certain processing
Object to marketing communications
Request a copy of your personal information where applicable

To exercise your rights, please get in touch with us.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, loss, misuse, or disclosure.

While no method of transmission over the Internet is completely secure, we continuously work to protect your information using industry-standard security practices.