Privacy policy

Welcome to Ziviya. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, we may collect the following information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details

  • Order history

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and services

  • Prevent fraudulent transactions

  • Comply with legal obligations

3. Payment Security

All payments made through Ziviya Shop are processed through secure third-party payment providers. We do not store or have direct access to your complete payment card information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers such as:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Fraud prevention services

These providers only receive the information necessary to perform their services.

5. Cookies

Our website uses cookies to:

  • Improve browsing experience

  • Remember customer preferences

  • Analyze website traffic

  • Enhance store performance

You can disable cookies through your browser settings at any time.

6. Data Retention

We retain your information only as long as necessary to:

  • Complete transactions

  • Maintain business records

  • Comply with legal requirements

  • Resolve disputes

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion of your data

  • Withdraw marketing consent

To make a request, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children's Privacy

Ziviya Shop does not knowingly collect personal information from children under the age of 13.

10. Changes to This Policy

We may update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page.

11. Contact Information

If you have questions about this Privacy Policy, please contact us:

Store Name: Ziviya

Phone Number: +1 800 555 0123

Support Email: support@ziviya.shop

Business Address: 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States

Business Hours: 8:00 am To 5:00 pm | Monday- Friday

Saturday and Sunday Closed