Terms of service

Welcome to Ziviya. By accessing or using ziviya.shop, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By visiting our website, creating an account, or purchasing our products, you agree to comply with these Terms of Service and all applicable laws and regulations.

If you do not agree with any part of these Terms, please do not use our website.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use our website and place orders.

3. Products and Availability

We strive to display our products as accurately as possible. However, product colors and appearances may vary slightly depending on your device or screen settings.

All products are subject to availability. We reserve the right to discontinue or modify products without prior notice.

4. Pricing

All prices displayed on our website are listed in the applicable currency shown at checkout.

We reserve the right to update prices, correct pricing errors, or modify product information at any time without prior notice.

5. Orders

After placing an order, you will receive an order confirmation email.

We reserve the right to cancel or refuse any order if we suspect fraud, unauthorized activity, pricing errors, or violations of these Terms.

If an order is canceled after payment, a full refund will be issued using the original payment method.

6. Payments

We accept secure payment methods displayed during checkout.

Trusted third-party payment providers process payments. We do not store your complete payment card information.

7. Shipping

Shipping times and delivery estimates are provided in our Shipping Policy.

Delivery dates are estimates and may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

8. Returns and Refunds

Our Return & Refund Policy explains the conditions under which products may be returned and refunds issued.

By placing an order, you agree to the terms outlined in our Return & Refund Policy.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, designs, and website layout, is the property of Ziviya or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

10. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Interfere with the security or operation of the website.
Attempt unauthorized access to our systems.
Upload harmful software, malware, or malicious code.
Use automated tools to scrape or collect website data without permission.

11. Limitation of Liability

To the fullest extent permitted by law, Ziviya shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the applicable order.

12. Disclaimer

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not guarantee that all content will always be complete, accurate, or error-free.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes become effective immediately upon publication on this page.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Ziviya operates, without regard to conflict of law principles.