Shipping policy

Welcome to Ziviya. We are committed to delivering your orders safely and efficiently within the United States.

Shipping Availability

We currently ship only within the United States.
International shipping is not available at this time.

Order Processing Time

Orders are processed within 1–2 business days (Mon-Fri) after payment confirmation.

Order Cut-Off Time: 5:00 pm New York 

Orders are not processed or shipped on weekends or public holidays.

Delivery Time

  • United States: 4-6 business days (Mon-Fri)

  • Total Delivery Time: 5-8 business days (Mon-Fri)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.

Shipping Carrier (Courier Partners)

We use trusted shipping carriers to deliver your orders safely and on time, including:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

The final courier selection depends on the product type, warehouse location, and delivery efficiency.

Shipping Charges

We offer free shipping on all orders within the United States.

No additional shipping fees are charged after checkout.

Taxes

All applicable taxes are already included in the product price displayed on Ziviya.

Customers do not need to pay any additional tax or hidden charges upon delivery.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your order using the assigned courier’s official tracking system.

Incorrect Address

Please ensure all shipping details are correct before placing your order.

We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by customers.

Lost or Delayed Packages

If your package is delayed or missing, please contact our support team. We will coordinate with the courier service (USPS, UPS, or FedEx) to resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will investigate and provide an appropriate solution.

Contact Information

If you have any questions about shipping, please contact us:

Store Name: Ziviya

Phone Number: +1 800 555 0123

Support Email: support@ziviya.shop

Business Address: 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States

Business Hours: 8:00 am To 5:00 pm | Monday- Friday

Saturday and Sunday Closed