Shipping policy

At Ziviya, we are committed to delivering your orders quickly and securely within the United States.

📦 Shipping Availability

  • We currently ship only within the United States

  • We do not offer international shipping at this time

⏱️ Order Processing Time

  • Orders are processed within 1–3 business days (Mon-Fri)

  • Orders placed after 5:00 PM (PST) will be processed the next business day

  • Orders are not processed on weekends or public holidays

🚛 Delivery Time

  • Shipping time: 3-5 business days (Mon-Fri).

  • Total delivery time: 4-8 business days (Mon-Fri).

Delivery times may vary depending on your location and courier service.

🚚 Shipping Partners

We ship orders using reliable carriers such as:

  • USPS

  • FedEx

  • DHL

💰 Shipping Cost

  • We offer FREE shipping on all orders within the United States

📍 Order Tracking

  • Once your order is shipped, you will receive a tracking number via email

  • You can track your shipment using the provided link.

⚠️ Shipping Delays

While we aim to deliver on time, delays may occur due to:

  • Weather conditions

  • Carrier delays

  • High demand periods

We appreciate your patience in such situations.

❌ Incorrect Shipping Address

  • Please double-check your shipping details before placing an order

  • We are not responsible for orders delivered to incorrect addresses provided by the customer

📦 Lost or Stolen Packages

  • If your package is lost or stolen, please get in touch with us immediately

  • We will assist you in working with the shipping carrier to resolve the issue

📧 Contact Us

If you have any shipping-related questions:

Store Name: Ziviya

Phone Number: +31 97058045524

Support Email: info@ziviya.shop

Business Address: Venstraat 11, 5241 CD Rosmalen, Netherlands

Opening Hours: Monday to Friday | 9:00 am to 5:00 pm