Refund policy

Thank you for shopping at Ziviya. We value your trust and aim to ensure a smooth shopping experience. Please read our Return & Refund Policy carefully.

Return Eligibility

We accept returns under the following conditions:

  • Return request must be made within 30 days of delivery

  • Items must be unused, unworn, and in original condition

  • Original packaging must be included

  • Proof of purchase is required

Non-returnable items may include:

  • Final sale items

  • Clearance or promotional items (if clearly stated at purchase)

  • Items damaged due to customer misuse

How to Request a Return

To initiate a return, please contact our support team:

Email: support@ziviya.shop

Please include:

  • Order number

  • Product details

  • Reason for return

  • Clear photos (if item is defective or incorrect)

Refund Policy

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days and credited back to your original payment method.

Restocking Fee

At Ziviya, we do not charge any restocking fee for approved returns.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card provider (processing time may vary)

  • Contact your bank for additional processing time

If you still have not received your refund, please contact us at support@ziviya.shop.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact our support team.

Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos.

We will review the issue and provide a replacement or refund as appropriate.

Order Cancellation

Orders can be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Contact Information

For any questions regarding returns or refunds:

Store Name: Ziviya

Phone Number: +1 800 555 0123

Support Email: support@ziviya.shop

Business Address: 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States

Business Hours: 8:00 am To 5:00 pm | Monday- Friday

Saturday and Sunday Closed