Refund policy

At Ziviya, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

📅 Return Eligibility

  • You may request a return within 30 days of delivery

  • Items must be:

    • Unused

    • In original condition

    • In original packaging

💸 0% Restocking Fee

  • We do NOT charge any restocking fee

  • You will receive a full refund for eligible returns

🔁 Return Process

To initiate a return:

  1. Email us at info@ziviya.shop

  2. Provide your order number and reason for return

  3. Our team will guide you with return instructions

🚚 Return Shipping

  • Customers are responsible for return shipping costs (unless the item is defective or the wrong item was sent)

❌ Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (not due to our fault)

  • Items without original packaging

  • Final sale or clearance items (if applicable)

💥 Damaged or Wrong Items

If you receive:

  • A damaged item

  • Wrong product

👉 Contact us within 48 hours of delivery with photo proof
👉 We will provide a free replacement or full refund

💳 Refund Process

  • Once we receive and inspect your return, we will notify you

  • If approved, your refund will be processed within 5–7 business days

  • The refund will be issued to your original payment method

⏳ Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Then contact us at info@ziviya.shop

📧 Contact Us

For any return or refund questions:

Store Name: Ziviya

Phone Number: +31 97058045524

Support Email: info@ziviya.shop

Business Address: Venstraat 11, 5241 CD Rosmalen, Netherlands

Opening Hours: Monday to Friday | 9:00 am to 5:00 pm